Operations & Administration

The staff at the Insurance Brokers Association of BC is committed to providing prompt, courteous service in handling your requests and queries.





Chuck Byrne, AIIC
Executive Director/COO
General manager, stakeholder relations, governance 604-606-8001
Jennifer Lipke
Membership & Events Coordinator
Membership services and benefits, events 604-606-8002
Sarah Polson
Communications Director
BC Broker magazine managing editor, Broker Identity Program and other communication projects 604-606-8008
Herkamal Brar, MA, BA
Communications Coordinator
Member and external communications, event marketing, Broker Identity Program, public relations 604-606-8011
Jane Xu, CGA 
General bookkeeping, accounts payable and receivable, billing, payroll 604-606-8003
Marina Turchina
Reception, counter sales, accounts, Job Board 604-606-8000
Trudy Lancelyn, ABC
Project Editor
BC Broker magazine editor, Broker Identity Program and other communications projects  


Greg Mansfield, BA, CAIB, DIPL. ED
Manager, Education
Manager of IBABC education department; education development 604-606-8007
Dawne Polak
Continuing Education Assistant
CE and conference registration, CE credit certificates; databases 604-606-8012

Susan Coles
Licensing Course Coordinator

Licensing courses: CAIB, CPIB 604-606-8004

Ileana Toledo Figueroa
Licensing Course Assistant

Pre-licensing courses: Fundamentals of Insurance 604-606-8005